Question 1

What's included in Chattti Premium?

Accepted Answer

Chattti Premium unlocks advanced features including unlimited outgoing calls, high-speed media exchange, sending photos and videos in original quality without compression, full sticker access — send stickers and add built-in packs, a Premium badge on your profile, and up to 15 pinned chats. The most current list of features is always available on the Chattti Premium pricing page.

Question 2

What's the difference between Basic and Premium?

Accepted Answer

Both Basic and Premium include full sticker access — send stickers and add built-in packs. Premium adds unlimited outgoing calls, high-speed media sharing, original-quality photos and videos without compression, a Premium badge on your profile, and up to 15 pinned chats. For the full comparison, see the pricing table on the Chattti Premium page.

Question 3

Is there a free trial?

Accepted Answer

Yes. New users receive 1 month of free access on the Premium plan. Chattti will notify you before the trial ends — after that, you decide whether to continue with a paid subscription.

Question 4

Will I be charged automatically after the trial?

Accepted Answer

If auto-renewal is enabled and you choose to continue, the selected plan will activate. To avoid a charge, disable auto-renewal in App Store or Google Play.

Question 5

How do I cancel my subscription?

Accepted Answer

If your subscription was purchased through the App Store or Google Play, cancellation must be done in the respective platform's subscription management section. After cancellation, access typically continues until the end of the already-paid period or until the trial expires.

Question 6

I deleted the app but I'm still being charged. Why?

Accepted Answer

Deleting the app does not cancel your subscription. If it was purchased through a platform store, you need to cancel it separately in App Store or Google Play — otherwise charges continue until you cancel.

Question 7

I cancelled, but my subscription is still active. Is that normal?

Accepted Answer

Yes, this is expected. After cancellation, access typically continues until the end of the already-paid period or until the trial expires.

Question 8

Can I switch from Basic to Premium?

Accepted Answer

Yes, in most cases you can buy an activation code or change your plan in the Store subscription management section. If the subscription was purchased through a platform store, the terms for switching depend on that platform's policies. Changes typically take effect immediately or at the start of the next billing cycle — depending on the platform and plan.

Question 9

Can I switch from a monthly plan to quarterly or annual?

Accepted Answer

Yes, if that option is available in your account and region. The available billing periods depend on your purchase channel and regional settings. Or you can buy an activation code.

Question 10

I purchased Basic, but I still see a Premium trial. Why?

Accepted Answer

Your Basic subscription is active and working. As a thank-you, we're gifting you the remaining days of the Premium trial. Once that period ends, your Basic subscription will continue as normal through its expiration date shown in your app store.

Question 11

Why am I seeing a call limit on a trial plan?

Accepted Answer

Calls are unlimited on the trial subscription. If you see a limit notification, it's likely caused by an unstable internet connection. Try switching from VPN to mobile data, from mobile data to Wi-Fi, or vice versa — then restart the app. After restarting, the app will re-authenticate and receive the correct call limit.

Question 12

Where can I check the current subscription price?

Accepted Answer

The most reliable sources are the Chattti Premium pricing page and the in-app purchase screen. The final price may vary depending on your region, taxes, and currency.

Question 13

Why is the price in the store different from the website?

Accepted Answer

Prices may differ due to regional currency, local taxes, VAT, app store rounding, and local App Store / Google Play rules. We recommend relying on the final amount shown on the payment confirmation screen.

Question 14

Why was I charged more than expected?

Accepted Answer

The most common reasons are: the trial period ended, taxes were applied, currency conversion or bank fees, or a different plan or billing period was selected. Please check your purchase history and active plan first, then contact us if you need help reconciling the charge.

Question 15

I don't recognise this charge. What should I do?

Accepted Answer

First check which account the subscription is linked to, review your purchase history, and see if a shared device might be involved. Then send us the date, amount, a screenshot of the charge, and a link to your Chattti contact — we'll help match the payment.

Question 16

Why did my payment fail?

Accepted Answer

Common reasons include: the card was declined by the bank, insufficient funds, incorrect payment details, expired card, or regional / online payment restrictions. Try updating your payment method, using a different card, or trying again later.

Question 17

My card keeps getting declined. What can I do?

Accepted Answer

Check your card balance, expiry date, security code, and whether online and international payments are enabled. Try removing and re-adding your payment method. If the problem persists, contact your bank and send us a screenshot of the error (without full card details).

Question 18

Can I change my payment method?

Accepted Answer

Yes. Update your payment method in the same channel where the subscription was purchased: in your Apple ID, Google Play account, or buy an activation code.

Question 19

What payment methods are currently available?

Accepted Answer

Subscriptions can now be purchased through the App Store, Google Play, or directly with a bank card (Visa, Mastercard and other supported payment methods). If you purchase with a bank card, you will receive an activation code that can be entered in the Chattti app to activate or extend your subscription.

Question 20

Can I get a refund for my subscription?

Accepted Answer

Refund eligibility depends on your payment method and the platform's policies. If your subscription was purchased through Apple or Google Play, refund requests are typically submitted through their official tools. After cancellation, your subscription will continue until the end of your current paid period; no refunds or compensation will be provided for the remainder of your current paid period. Upon termination of your subscription, access to all paid features and functionality of Chattti will be suspended.

Question 21

How do I request a refund through the App Store?

Accepted Answer

For Apple purchases, refunds are typically requested through Apple's official "Report a Problem" service. You can also review your purchase history and check your request status in your Apple account.

Question 22

How do I request a refund through Google Play?

Accepted Answer

For Google Play purchases, refunds are processed through the Orders or Subscriptions section in the Google Play app. Depending on your case, a standard refund request or additional contact with Google may be required.

Question 23

How do I find which account my subscription is linked to?

Accepted Answer

Check which Chattti account and which store account were active when you made the purchase. Subscriptions often appear missing simply because the user is logged into a different account. We can help verify this with the purchase date, amount, payment method, and a link to your contact.

Question 24

Why isn't my subscription showing in the app?

Accepted Answer

The most common reasons: you're logged into a different account, the purchase hasn't synced yet, there's a temporary network error, or the store hasn't confirmed the purchase. Try restarting the app, refreshing the subscription screen, and restoring purchases.

Question 25

How do I restore my purchase after reinstalling or switching devices?

Accepted Answer

Log in with the same account used to purchase the subscription, then open the subscription section and tap Restore Purchases if available. If the restoration doesn't work, send us your contact link and a screenshot of the purchase — we'll check the status manually.

Question 26

I have a subscription but Premium features aren't activated. What do I do?

Accepted Answer

Please check your internet connection, make sure the app is up to date, and confirm you're on the correct account. Then restart the app. If access still hasn't appeared, send us your contact link, purchase date, amount, and a screenshot of your receipt — we'll check activation promptly.

Question 27

Can I use one subscription on multiple devices?

Accepted Answer

A subscription covers one mobile account and one desktop device linked to that account. Yes — you can use Chattti on both your phone and computer simultaneously as long as the desktop is linked to the same Chattti account. A separate subscription is required for a different account.

Question 28

Can I transfer or share my subscription?

Accepted Answer

Subscriptions are tied to one Chattti account and cannot be transferred to another account. A separate subscription is required for each account.

Question 29

What happens to my data if I cancel?

Accepted Answer

Cancelling a subscription does not delete your account. Your data and conversations remain under your control. Access to paid features stops after the paid period ends.

Question 30

How do I check if my subscription is currently active?

Accepted Answer

There are two ways: In Chattti: go to Settings → Subscription → Manage Subscription. You'll see the active plan and its expiration date. In the App Store or Google Play: open the Subscriptions section — it shows active apps, renewal dates, and plan details.

Question 31

How do I get started with Chattti?

Accepted Answer

When you launch Chattti for the first time, a new user is automatically created — no phone number or email required. You can optionally set your name and avatar. Then grant microphone access and allow notifications. That's it — you're ready to use the app.

Question 32

How do I add a contact?

Accepted Answer

Option 1 — Via invitation link Tap the link in the received invitation message. In the chat, send request to add contact. Option 2 — Via QR code (devices nearby) Ask your contact to open their Main tab. Open My contact and tap QR button. Scan the QR code from their screen. Tap send request to add contact.

Question 33

How do I invite someone to Chattti?

Accepted Answer

Open the Main tab. Tap Invite a friend to Chattti. Choose an app and send the invitation message.

Question 34

How do I transfer my profile to a new device? (Android → Android or iOS → iOS)

Accepted Answer

Go to Settings → Profile backup → Create a backup. Set a password and send the backup file to a third-party app. Install Chattti on the new device. Tap the backup file on the new device, select Chattti, enter the password, and tap Done. Tap Restart app.

Question 35

How do I create a group chat?

Accepted Answer

Open the Chats tab. Tap + and select Create a group chat. Select the contacts to add. Tap Next, enter a group name, and tap Create.

Question 36

How do I hide a chat or contact?

Accepted Answer

Open the Contacts tab and swipe left on a contact (iOS) or press and hold (Android). Tap Hide. Enter a hiding password and tap OK. To find a hidden chat later, type your hiding password in the chat list search bar.

Question 37

How do I set up auto-deleting messages?

Accepted Answer

Open a personal or group chat. Tap the timer icon in the message input field. Choose the time after which new messages should be deleted. To disable, tap the timer icon again and select Disable.

Question 38

How do I set a PIN for a chat?

Accepted Answer

Open the Chats tab and swipe left on a chat (iOS) or press and hold (Android). Tap More → Set PIN. Enter a PIN code and tap OK. If you forget the PIN, resetting it will delete all messages in that chat with no recovery option.

Question 39

How do I send files, photos, or my location?

Accepted Answer

Open any chat and tap the paperclip icon. Choose the type: Gallery (photos/videos), Files (documents), or Location. Select what you want to send and tap Send. You can also share files directly from other apps using the standard system Share button and selecting Chattti from the list.

Question 40

How do I make a call?

Accepted Answer

Audio call Open the Contacts tab and tap a contact. Tap Call. Video call Open the Contacts tab and tap a contact. Tap Video. You can also start a call from a chat by tapping the phone or camera icon in the top-right corner.

Question 41

How do I create a conference call?

Accepted Answer

Open the Calls tab and tap the phone icon in the top-right corner. Tap Conference call. Select the contacts to add and tap Next. Choose Audiocall or Videocall. You can also start a conference directly from a group chat by tapping the call icon, or add participants during an active personal call using the + button.

Question 42

How do I hide calls from the phone's call history?

Accepted Answer

Go to Settings → Security. Enable Hide calls in Phone app.

Question 43

How do I set a password to lock the app?

Accepted Answer

Go to Settings → Security → Application password. Choose Locking (shows a lock screen) or Encryption (hides all data). Enter your passcode.

Question 44

How do I enable Face ID / Touch ID?

Accepted Answer

Make sure an app password is already set before enabling this. Go to Settings → Security. Enable Use Face ID / Touch ID for Unlock. Enter your app password to confirm.

Question 45

How do I hide my last seen / online status? (available only on iOS)

Accepted Answer

Go to Settings → Security. Enable Invisible mode. Your last seen time may still be visible to contacts when you send them a message or call them.

Question 46

How do I change the app language?

Accepted Answer

Go to Settings → Language. Tap the desired language.

Question 47

How do I delete my account?

Accepted Answer

iOS: Go to Settings → Edit → Delete account and content and confirm. Android: Go to Settings, tap your profile name, then tap Delete account and content and confirm. Deleting your account also removes all your data. This action cannot be undone.

Frequently Asked Questions

Subscription & Plans

Payments & Billing

Refunds

Access & Devices

Getting Started

Chats

Calls

Settings & Security

Still have questions?